Memorial Jewellery

Southgate & Roberts Funeral Directors

5.0

Sandie Palmer

a month ago

Liam helped me through the process of organising a funeral and the funeral service, his calm professional service helped navigate me through the whole process, from collecting my Great Aunt to recommending a celebrant for the service, I really can't thank him enough, I couldn't recommend Southgate & Roberts highly enough, thank you so much Sandie

Kim Johnson

a month ago

Liam has been professional and kind. No questions were too small to be answered. I would recommend him and his services.

Julie Stuart

a month ago

I cannot thank Liam and his team enough for what was an amazing send off for my brother Andrew. From the initial contact he went above and beyond and made what was a very complex situation so much easier. 5 stars so well deserved.

Chris Roberts

3 months ago

I never thought I’d be leaving a review for a funeral director. But I feel compelled, and important to say I’ve had no request or incentive to leave a review. I’ve had to organise a few funerals. But this was for my Dad. The last of my family. It was so important to me to give him a fitting send off. So like with everything else these days, I turned to Google. The reviews for SG&R were fantastic, but I’m also a little skeptical of so many excellent reviews, fearing some sort of marketing incentive. I needn’t have worried. My initial phone call was passed quickly to Darren, who from that moment on, was the most compassionate and professional human being that I’ve ever met. This is a business, but at no time did I feel that; just an over-riding concern for my welfare and an understanding of what would be a fitting send off for my Dad. Kind, considerate, and professional is what is needed and that’s exactly my experience. After a home visit; which was so difficult but so very well supported, I was updated via WhatsApp regularly as to what was happening. With no pressure, but solid advice, I was able to source everything I needed with Darren’s support. On the day, the team were so supportive and professional, I can’t even begin to describe how this made the service turn from a sad event, into a fitting tribute, into a celebration. The whole team, not just Darren, were gentlemen and such a key support on the day. It’s been a few weeks now. But in writing this I’m getting emotional again, mainly because previous funerals were ‘ok’, but Darren and the team at SG&R helped make this difficult event, turn into a day I’m so proud of. I’m not wiring this to help them gain more business, rather hoping that everyone at SG&R understands the impact they have, and to say a huge but humble thank you. It can’t be easy, being around such sadness, but this team is clearly connected with their purpose and delivering above and beyond. Thank you. 🙏

Sanjeev Sharma

3 months ago

On behalf of the bereaved family, our sincere thanks to Liam and his team for arranging the recent funeral ever so perfectly. Liam arranged the pre-funeral meeting, went through all the steps methodically (and more importantly - patiently), outlined his plan, gave his suggestions and waited for confirmation of further details. Always readily responsive either by phone and email and on the day, so glad that the funeral at Seven Hills went smoothly, all eventualities were anticipated and we were able to deliver an occasion befitting the departed. Cannot thank and recommend Liam and his team any more. Many thanks again on behalf of all. Very grateful.

Moonlight Guidance

3 months ago

Couldn’t be happier with the service provided. From the minute that Darren picked up the phone after losing our loved one, he provided so much information and advice with so much care and understanding. He explained everything. Darren was amazing, patient and kind in the process of organising the funeral. Every detail was taken care of with and the whole process was so smooth. Very grateful for Southgate & Roberts for making it truly memorable. Darren also colour coordinated his handkerchief and tie to my grandma’s flowers. Everything felt so personal and well taken care of at every stage. They have a wonderful ceremony room at the directors, where rituals were done and it was very spacious and clean with plenty of chairs. Personal touches such as using music of our choice and putting the Om sign made everything very personal according to our customs. They are really incredible and highly recommend. For difficult times of this nature, they made the process really simple and everything according to our wishes.

Oliver Riches

3 months ago

Liam and team have been outstanding at a very difficult time in our lives. Thoroughly professional, informative, detailed and calm, they have supported and guided us through this time. We'd highly recommend them to others. Thank you for everything you've done.

Daniel Mitrovic

4 months ago

I was impressed with the service Southgate & Roberts provided. They were super informative, professional, and compassionate in every step. They asked multiple times if we had any questions, provided all relevant information, and were very proactive, even when we were gathering information in the early started. I’d highly recommend them to anyone.

David Strickland (David Strickland)

4 months ago

Liam and the team provided a wonderful service, making things flow seamlessly and removing worry at every turn with softness, reliability and dignity. We are very grateful to Southgate & Roberts for everything.

lauren wilkinson

5 months ago

There aren't words to describe what Liam and his team did for me and my family. It's more than just helping us arranging the funeral. He has been flawless support, honouring any of our requests and even doing new things and processes that his company haven't had to do before in order to ensure the day was exactly how he wanted it. Liam acted as our celebrant during the crematorium and was able to perfectly articulate who dad was to all of us, purely from listening intently to the way we spoke about him over the weeks leading up to the day. My family and I will forever speak fondly of Liam and his team as he played such a huge part in dad's final send off. We owe you so much and would recommend his company to anyone. Thanks so much again Liam, from Lauren, Ellie, Rory and Kate

Dan Dobson

6 months ago

I can not thank Southgate & Roberts enough for the service they provided. From the first phone call onwards they have been so supportive, professional and helpful. Everything was done with such dignity, from the first meeting with Darren through to the funeral service with Liam. I would have no hesitation in recommending them to others.

Val Vertigans

6 months ago

At a difficult time, I praise the services of Southgate and Roberts Funeral Directors. Although a resident of the town for many years, I was unfamiliar with the company but have found them to be very professional, helpful and respectful of our wishes. The funeral itself was conducted with due reverence and I have no hesitation at all in recommending Southgate & Roberts.

Tracy Horlock

7 months ago

I cannot praise the personal touch given to me and my family on our sad loss of a dear husband dad and grandad. Totally professional on every level and extremely helpful throughout. They looked after my husband right from the start and handled problems that cropped up along the way. Darren and Liam were the two funeral directors we dealt with and I would recommend them to anyone requiring funeral services. 10/10. Well done. Very pleased

Catherine

8 months ago

There is only one word to describe the care we received from Darren and the team at Southgate and Roberts, and that is simply outstanding. From the second I made a very tearful phone call in the early hours of the morning I knew they were the right people to take care of my precious husband Jay. Jay is a Hindu, and whilst friends organised a priest I know this could have easily been done by Darren. The room at their premises was large and comfortable enough to accommodate the Hindu ritual. Jay then had a second part to celebrate his life at the crematorium. The funeral had to be done quickly, as custom for Hindus, Darren was very mindful of that and put in a lot of work behind the scenes to ensure this could be achieved. Southgate and Roberts not only take exceptional care of your loved one, they take care of the bereaved family too. I can’t recommend them enough. Thank you Darren and all the team who cared for Jay, your support and kindness will never be forgotten.

Fiona Gleave

10 months ago

An excellent service. They were very helpful and in contact constantly throughout the planning process. At the service they were very professional and efficient

Dawn Manning

10 months ago

Thank you so much to Liam and all the team, from looking after Mum, organising chapel visits in November 2023 and showing us such genuine love and comfort throughout until her ashes were laid to rest 01st June 2024. Such care, respect was shown to Mum and all our family brilliant service as always, the best in Ipswich by far!

Benita Felgate

10 months ago

Wow if I could give a 10 star review then I would I would like to thank Darren and the team for taking great care of my wonderful dad James Hobson like my sister said from the time you came and saw dad at home, and the day he passed away the service we received was everything we could have wanted when we went to see dad he had bob marley playing and his photo on screen, the service we received was excellent dad was treated with dignity and care very professional, the team was amazing I want to thank you from the bottom of my heart for your wonderful care, love and support you have shown to me thank you from bea x

Sammy Hileman

10 months ago

Well what can I say from day one when I walked in having issues with another company, till dad's final day. Darren you made a bad day turn into the best day for my dad James hobson. You came and saw dad at his house no pressure in doing a plan but dad liked you. From the time you came to get dad till his final day you were absolutely awesome to us. Dad looked so peaceful listening to his favourite songs. I thank you from the bottom of my heart the whole was there for us. If I ever need it or anyone need family treated with respect and dignity call or drop into southgate and Roberts best people ever. And the coffee is good to. Thank you again Darren and the whole for a perfect send of for our dad... Sammy

Mike Shepherd

11 months ago

During the preparatory phases prior to the funeral, Liam made sure we understood when we had to make our inputs into the process and sent us review schedules to ensure we were on top of things from our side. During the funeral, Liam did a lovely job of keeping us on track in an orderly but compassionate way. We were all very appreciative of being smoothly guided through a difficult day.

nicola allport

a year ago

Losing my Mum was heart breaking, Darren and his team from Southgate & Roberts made the whole experience easier to deal with. Nothing was too much trouble! When they picked Mum up they knew she was a massive West Ham fan and they turned up in claret and blue ties. Mum would have loved this - which made us as a family feel comfortable that she was in a caring environment. We met in a pub (our choice) to discuss and plan Mum's celebration of life. Whilst we were all very sad, Darren was like a breath of fresh air. He was respectful and helpful, we were under no pressure to purchase all of the products that were offered. Initially, I phoned another 'high profile' funeral directors and was put through to a call centre - so they were abandoned immediately. This was the best decision I made - the whole process was seamless. Thank you so much for all your help and kindness when arranging Mum's funeral. I highly recommend this Company if you want to feel relaxed and at ease during a very sad time. Thank you from the bottom of my heart. Nicky

Mark Hubert

a year ago

I recently had the experience of working with Southgate and Roberts for the funeral arrangements of my father, and I cannot express enough how grateful I am for their service, particularly the support and guidance provided by our funeral director, Liam. From the very beginning, Liam was an anchor of support for us during one of the most challenging times of our lives. His welcoming nature and constant availability provided much-needed reassurance. He managed to make a difficult situation more bearable through his discreet and thoughtful advice, always respecting our wishes and providing guidance with the utmost sensitivity. Liam's professionalism, coupled with his genuine compassion, truly made a difference. He was meticulous with every detail, ensuring that the service was conducted with dignity and in a manner that truly honored our loved one's memory. His dedication to not just meeting, but exceeding our expectations was evident in everything he did. I wholeheartedly recommend Southgate and Roberts to anyone in need of funeral services. Liam's exemplary service and the overall professionalism of the team are commendable. They have my deepest gratitude for making a painful process as smooth and respectful as it could possibly be. Thank you, Liam, and the entire Southgate and Roberts team, for your kindness, understanding, and exceptional service.

Ashleigh Allport

a year ago

Darren and the guys at Southgate & Roberts provided us with the most amazing service. They were kind caring a so very patient, they made our Nans send off so very special. They went above and beyond to make this truly heart breaking time that little bit easier. I can't reccomend them enough.

ceinwen cook

a year ago

Can highly recommend Southgate & Robert’s Funeral Directors following the recent passing of our Mum. They dealt with everything with compassion dignity and complete professionalism. Nothing was too much trouble from the first phone call to conclusion their attention to detail was first class. Thank you Liam & Darren for making what was a very difficult time run so smoothly for us.

Joel West

a year ago

Absolutely superb service from Liam and the team. We couldn't have asked for a better service, and we highly recommend you to others. Liam was in consistent communication with us all the way from the beginning until the day of the funeral. The love and support shown was overwhelming. Thank you so much for the diligent care and thoughtfulness you each gave towards the preparations for Nana's funeral and supporting us during this sad time.

Paula Williamson

a year ago

Southgate & Robert's were so professional, they really did go above and beyond for my father, especially Darren. They were so caring and very symphetic I would give them 100 stars if I could. I highly recommend this company they are the best. Thank you so much for taking care of my father Tony, you did him proud. Best wishes Paula Williamson.

Paul Johnson

a year ago

At a time when we needed guidance, support and kindness Darren provided the most detailed, dedicated support that we could have hoped for. I felt that the attention wasn't just on the process of what needed to be done but on the wellbeing of myself and the wider family. Things went as smoothly as possible and the one issue that came up at the end, an oversight from us as a family, was smoothly picked up and resolved. As a family, we are so appreciative of all the staff at Southgate & Roberts - thank you.

Julie Walker

a year ago

We are so grateful for the exceptional, first class service that we received from all the team at Southgate & Roberts. From the first call to Darren to the superb after service, we could not recommend this traditional company enough. They were understanding, polite, empathic, kept us informed and helped every step of the way....nothing was too much trouble. A lot of other service companies could learn a great deal from this impressive company! A huge thank you to everyone at Southgate & Roberts during such an emotional time.

Tóth-Szabó Zsóka

a year ago

Unfortunately I lost my little boy and Darren held our hands the whole time. We got all the support and help from him. The respect and compassion that S&R gave me and my son is indescribable. He was able to answer any questions I had, Darren fulfilled all my requests. Thank you very much for everything Darren

Andy Parsons

a year ago

What an excellent company. We contacted Southgate & Roberts a couple of weeks ago to take my father in law into their care after he passed away. Liam spoke to my wife and arranged to collect father later that day. He along with a colleague arrived promptly and were very professional whilst being caring and compassionate Liam explained the whole process and we handed father into his care. My wife and family met with him to arrange proceedings for the day which went so smoothly the sun shone the cars and undertakers looked superb and fathers I.T.F.C coffin was fantastic, He would have been so pleased. Sadly I have attended and hosted a few funerals now but never have I met such a decent and kind company as Southgate & Roberts and would not hesitate to recommend them. When I go it will be with these guys. Greatest thanks to all for a good day. Andy.

Khushboo Mishra

a year ago

My beloved husband died recently on the 7th of January 2023 and I am on my own with my four year old son. I had no where to go and no idea of what would happen for funeral then I googled and approached South gate and Roberts. Mr. Darren Lucas funeral director was amazingly helpful in every possible way and sorted even minute details according to my wishes. Darren not only took good care of me also respected the extended family's wishes to every possible context. I greatly appreciate the work ethics dedication and honesty of Darren and the whole team. He quoted me a Price and never changed it again also Darren eased the burden off my shoulders in a way to arrange flowers and most importantly priest as we are Hindus. I can't thank Darren enough. He always listened to me carefully and was connected emotionally on every step till the very end. I felt as if he was my close family here in England during my adversity. I am more than happy to recommend Southgate and Roberts for their unwavering support excellent services honesty and helpfulness beyond measure

Tim Johnson

a year ago

After my father passed away Darren at Southgate and Roberts took all the stress and worry away. The professionalism and communication was exemplary. I don’t write reviews but the level of service and genuine care towards my fathers funeral needed to be noted.

Cindy Newey

a year ago

I can not speak highly enough of Darren who took care of my fathers funeral. From the very first phonecall to the internment of his ashes Darren was with us and guiding us every step of the way. His care and empathy was above and beyond and I will never forget his support and kindness at such a difficult time.

Sarah Heaney

a year ago

Darren and his Team looked after us all with so much patience and compassion. From the moment they took mum into their care until we said goodbye to her on the day of the funeral they were there for us at any time. They added the personal touch which brought the whole family so much peace. We will forever be grateful to them.

Verona Banks

a year ago

Southgate & Roberts provide a first class service. Darren was knowledgeable and supportive - nothing was too much trouble. I would highly recommend them.

Sarah Jarrold

a year ago

Would like to say a big thank you to all at southgate and roberts for there brilliant experience of end of life care after death course I really enjoyed this and have learnt so much . I would highly recommend carers or anyone working in the care sector to attend this course . This course has answered so many questions for me thankyou again .

Tom Wrigley

a year ago

Southgate and Roberts were extremely supportive, professional and helpful during a difficult time. They patiently led me and the family through every step, and I'm so grateful to them for going above and beyond.

Saz

a year ago

What a very sad but lovely day. Many thanks to all the team at Southgate and Roberts for all your help, assistance and guidance through this terribly hard time. Every step of the way was taken care of with, lots of care and empathy. We truly appreciate everything and we will never forget how you've helped to give our dearest dad Roy, such a wonderful send off. Appreciated the 'red' touches too 😀 Thankyou Sarah, Amy and Jenna

Robert Brunsdon

2 years ago

Southgate and Roberts were so kind and accommodating when dealing with my sister's funeral arrangements. Nothing was too much trouble and their suggestions were really helpful. They made a difficult time much easier with their professional and caring approach. We would wholeheartedly recommend them.

Andrew Guymer

2 years ago

Our cherished mum suddenly passed away in January this year. It was and is the most difficult time for our family. Matthew helped to show mum the dignity and love she deserved in the way that the arrangements were handled. My dad and us 8 children, and the grandchildren are all very appreciative of the professional and kind service provided by Southgate & Roberts. Thank you.

MICHAEL STANLEY

2 years ago

I was very impressed with their professionalism, care , understanding, sympathy. I could not ask for more. I realised from the beginning I was in good hands. Darren and especially Julian took me through the path of organising my mum' s funeral with patience, listening to my family story with deep interest. They took care of my mum and for this reason I am extremely grateful to them all. I would encourage everyone in your deepest grief and sorrow to approach this company, you will not regret it.

Oliver Holmes

3 years ago

I would like to thank Liam, Darren and Alan for their assistance in helping us with some recent funeral arrangements. They showed true dedication to their profession and great attention to detail in all aspects of the funeral. You’d do well to find a better team of funeral directors.

Ian Morgan

3 years ago

Darren and the whole team at Southgate and Roberts Were brilliant throughout the whole process of my brother Paul’s funeral , from the initial phone call where I was lost, confused and grieving to the final day of the service, Darren and his team really showed genuine support and compassion to me and my family , and made the whole process so much more bearable . I highly recommend Southgate and Roberts funeral Service. Thank you so much to you all.

Louise Trundley

3 years ago

We were recommended Southgate and Roberts Funeral services following the sudden passing of my father in June. The kindness and care shown by Liam and his team was outstanding. The support & communications (from when we first met Liam and throughout all of the preparations) was unmatched; and their professionalism on the actual day gave my family great comfort and reassurance as we navigated this very difficult process. After our original floral vendor we selected let us down, Darren immediately helped to tailor our floral requirements with their own in-house florist; they were beautiful and we were very thankful they could help. I would highly recommend their services.

Ayesha Barker

3 years ago

Darren and Julian from Southgate and Roberts really went above and beyond for my family in order to plan an unconventional funeral that reflected my weird and wonderful dad at every touch point. No request was too much and they made us feel at ease and taken care of throughout the stressful and emotional process of planning a funeral. I cannot thank or reccommend them enough!

Eileen Sheppard

3 years ago

Jonny Brogan-Taylor

3 years ago

Our beloved Dad passed away very suddenly which left us in shock and grief stricken. We are so glad we found Liam and all his team at Southgate and Roberts who were outstanding in what has been a very difficult time for us all. Their compassion, dignity and professionalism is absolutely amazing. From caring for us, looking after Dad so beautifully to a very professional service on the day of the funeral. If I could give them 6 stars I would. Highly recommended.

Jessica Gifford

4 years ago

Most understanding and helpful place I found when trying to organise my mum's funeral back in 2017.

Kay Cox

4 years ago

Thank you so much to Liam, Matt and Julian for arranging Mums' funeral so beautifully. They were genuinely kind and empathetic, everything ran smoothly and efficiently. The whole experience was calm and friendly. I would definitely recommend them, although I am hoping not to need them anytime soon!

Mina Tilt

4 years ago

A big thank you to Matt, Liam and everyone at Southgate and Roberts. They provided me with very thoughtful and personal service after my lovely brother Graham died. Their care and attention to detail was much appreciated as I needed to make the arrangement from a distance in these Covid times. Nonetheless, on the day everything went perfectly with a simply woodland graveside service that was just as Graham would have wished.

Vera Hinchliffe

4 years ago

I feel I must say a huge 'Thank you' to Liam, Julian, Fiona and the team at Southgate and Roberts Funeral Directors. Their kindness and help made a very difficult time much easier to deal with. Everything was arranged so efficiently by phone and then immediately confirmed by email that nothing was left to chance. They showed us the greatest respect as we asked questions or had second thoughts about what we would like. The way my husband's funeral was handled has been much appreciated by all my family. I would certainly recommend them to anyone else sadly in need of their services